General information

You can return your online Victorious Festival order within 30 days after receiving your order. Returned products must meet the return conditions described in this policy.

We do not offer exchanges. If you need a different size, please return your product and place a new order for the desired size.

All approved returns will be processed and refunded within 14 days after receiving the package at our warehouse.

Register your return

To register a return, please use the return portal below.

The return portal and instructions will be available soon.

Return online order (non-EU)

Instructions for customers outside the European Union will be published soon.

Please check back later for updated return information.

Return cost

Return shipping costs and available return methods will be announced soon.

Non-EU customers

Information for customers outside the European Union will be published soon.

Refunds

Approved returns will be refunded to the original payment method. More detailed information will be published soon.

Warranty

If you receive a faulty item, please contact our customer support team. Full warranty information will be added soon.

Additional return information

Additional information regarding exclusions and return conditions will be published soon.