Order Processing

We aim to process and dispatch all in-stock orders as quickly as possible.

Once your order has been dispatched, you will receive a shipping confirmation email. Tracking information will be included where available.

During busy periods, order processing may take slightly longer than usual.

Shipping & Delivery

We currently ship orders within the United Kingdom.

Orders are shipped using Royal Mail. Available shipping options and shipping costs are calculated and displayed at checkout before you complete your purchase.

Please make sure your delivery address is complete and correct before placing your order. Once an order has been processed or dispatched, we may be unable to change the delivery address.

Pre-orders

Some products may be available to purchase as a pre-order. The expected shipping period will be stated on the relevant product page.

The Victorious Festival Football Shirt is a pre-order item and will be shipped before Christmas.

If your order only contains pre-order items, your order will be dispatched once these items become available.

Orders Containing Pre-order & In-stock Items

If you purchase a Victorious Festival Football Shirt together with in-stock merchandise, your order will be sent in two separate shipments.

Your in-stock items will be dispatched first. Your pre-order football shirt will then be dispatched separately once it becomes available.

The shipping cost shown and paid at checkout includes both shipments. You will not be asked to pay additional shipping costs later.

Where tracking is available, you will receive a separate shipping confirmation email for each shipment.

Delivery Times

Delivery times shown at checkout are estimates and may vary depending on the destination and carrier.

Once an order has been handed over to the carrier, delays caused by the postal service or circumstances outside our control may occasionally occur.

Tracking Your Order

If tracking is available for your chosen shipping service, your tracking details will be included in your shipping confirmation email.

Please allow some time after receiving your shipping confirmation for tracking information to become active.

Missing or Delayed Orders

If your order has not arrived within the expected delivery timeframe, please check your tracking information first.

If there has been no update for an extended period or you believe your parcel may be lost, please contact us with your order number so we can look into it.

Incorrect Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

If you notice an error in your address, please contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered the fulfilment process.

For pre-orders that have not yet been dispatched, please contact us if your delivery address changes before the expected shipping date.

Returned or Undeliverable Parcels

If a parcel is returned to us because the address provided was incorrect, incomplete, or the parcel was not collected, please contact our customer support team.

Additional shipping charges may apply if the order needs to be sent again.